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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9068
Experience:  Android Tech
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When looking at the New ;York Times Best Sellers page, I get

Customer Question

when looking at the New ;York Times Best Sellers page, I get the message an internet connection is required to complete the task. However my internet icon at4 the top of my kindle shows me connected to the internet. Can you help me? Thank you, Gary
Submitted: 6 months ago.
Category: Android Devices
Expert:  Randy Boman replied 6 months ago.
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.>press and hold the power switch for 40 seconds, then release. Then check for normal operation please.

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