How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Technician
Category: Android Devices
Satisfied Customers: 15561
Experience:  Android technician
Type Your Android Devices Question Here...
Josh is online now
A new question is answered every 9 seconds

I have a Samsung Galaxy Note 5. I have a fingerprint access,

Customer Question

I have a Samsung Galaxy Note 5. I have a fingerprint access, but I forgot my backup password. It will not allow me to get into it without a password. I am "dead in the water'"
Submitted: 6 months ago.
Category: Android Devices
Expert:  Josh replied 6 months ago.
Hi, Unfortunately, as you found out with Sprint, the only option available is to perform a factory reset which will wipe the phone.
Customer: replied 6 months ago.
Josh, I knew that a clean wipe was the answer as given by Sprint, but thought that you would be able to help. Since your answer didn't solve my problem, I do not owe you anything. Correct?

Related Android Devices Questions