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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10589
Experience:  Personal Experience with many Android devices and versions
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My phone is frozen on a white screen and it wontturn off

Customer Question

My phone is frozen on a white screen and it wontturn off
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. What is the model of your phone ?
Customer: replied 1 year ago.
samsung galaxy note 2
Expert:  Ashik replied 1 year ago.
Press and hold down Volume Down and Power button for 20 seconds and this will reset it. If that didn't work, then hold down Power button for 20 seconds. If that didn't work, then remove the battery. Wait 2 minutes and put it back. Please let me know if that didn't work
Customer: replied 1 year ago.
please i need your help asap i have to be to work soon
Expert:  Ashik replied 1 year ago.
I sent some solutions. Didn't you get it ? Press and hold down Volume Down and Power button for 20 seconds and this will reset it. If that didn't work, then hold down Power button for 20 seconds.If that didn't work, then remove the battery. Wait 2 minutes and put it back. Turn it on. Please let me know if that didn't work