How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 32977
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I forgot to renew my findle on time what should i do

Customer Question

i forgot to renew my findle on time what should i do
Submitted: 10 months ago.
Category: Android Devices
Expert:  Richard replied 10 months ago.
Hi there and welcomeYou mean you still need to update your Kindle?
Customer: replied 10 months ago.
yes
Expert:  Richard replied 10 months ago.
ok, which model Kindle do you have?
Customer: replied 10 months ago.
do1200 ic96004 1013 fcc id zee 1013
Expert:  Richard replied 10 months ago.
From Home, tap the Menu icon, and then tap Settings. From Settings, tap the Menu icon, and then tap Device Info.which firmware version do you have?
Customer: replied 10 months ago.
amazon
Expert:  Richard replied 10 months ago.
Ok, not sure what you mean with your response, but I need you to do the instructions I gave you.From Home, tap the Menu icon, and then tap Settings.From Settings, tap the Menu icon, and then tap Device Info.which firmware version do you have?
Expert:  Richard replied 10 months ago.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 10 months ago.
i have devise options not iinfo n0 menu
Expert:  Richard replied 10 months ago.
Find the Firmware version and serial number you have on the kindle please
Customer: replied 10 months ago.
do 1200 ic 9600a 1031 fcc id z\ee 1013
Expert:  Richard replied 10 months ago.
You still have not given me the version number.
Customer: replied 10 months ago.
no idea i am going to leave for now cant find version no
Expert:  Richard replied 10 months ago.
It is likely best for you to follow the instructions here on upgrading, this may be easier for you.http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680