How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10621
Experience:  8+ years of professional experience
13568747
Type Your Android Devices Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Have a hydro icon all of a sudden I have no service connection

Customer Question

have a hydro icon all of a sudden I have no service connection and a red x where they should be
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
we tried factory reset and a slew of other things,he gave up
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. Have you tried simply going into Settings, and then into Network Settings, and making sure that your Data Connection was not turned Off there? Also... are you sure you have not moved into a zone that is 'dead', where your network has no coverage in other words. How old is the phone in question? if covered by warranty still, it might be time to send it in for repair under warranty.
Customer: replied 1 year ago.
we tried everything from factory reset to rebooting from their end. I'm sorry I wasted your time
Customer: replied 1 year ago.
I don't know if its under warranty
Customer: replied 1 year ago.
its close I have to check it's close
Expert:  Russell H. replied 1 year ago.
Check on the warranty status by all means... simply, if it's over a year since it was purchase, most likely there is no warranty coverage left on it.