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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 32094
Experience:  Android Systems Specialist
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I forgot my gmail and my pin on my phone now I am locked

Customer Question

I forgot my gmail and my pin on my phone now I am locked
Submitted: 9 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 9 months ago.
Hello. My name is ***** ***** I can help you solve your problem. What is your smartphone?
Customer: replied 9 months ago.
Kyocera its from metro
Customer: replied 9 months ago.
I have a new yahoo account to
Customer: replied 9 months ago.
How long,will it take to answer me and fix the problem
Expert:  Joel Kalman replied 9 months ago.
I apologize for the delay. I know you have a right to expect better service.
Customer: replied 9 months ago.
So can you help me yes or no
Expert:  Joel Kalman replied 9 months ago.
I can help you do a factory reset on your phone, but you will lose all personal data such as contacts and photos.
Customer: replied 9 months ago.
Ok but how I do that if the phone is lock and it wont let me get in the phone cause it asks me for a pin number or and gmail name and password ***** I forgot
Expert:  Joel Kalman replied 9 months ago.
What is the model name of your Kyocera smartphone?
Customer: replied 9 months ago.
Its model number c6740n or c647on
Expert:  Joel Kalman replied 9 months ago.
It does not matter. All Kyocera phones reset the same way. Turn off the phone. Be certain that it is over 50% charged. Then press and hold the volume down key and the power key simultaneously until the phone vibrates. Then use the volume up/down keys to navigate and the power key to select factory reset/wipe data from the recovery menu.
Customer: replied 9 months ago.
NopeNo that didnt work
Expert:  Joel Kalman replied 9 months ago.
Are you saying that you cannot get the phone to respond to holding down the VOLUME DOWN key and the POWER key simultaneously after turning the phone OFF?
Customer: replied 9 months ago.
Yep it wants pin number or google mail and password ***** that
Expert:  Joel Kalman replied 9 months ago.
If you press and hold the Volume Down key first and then press and hold the Power key, it should bypass that. It is not easy to do. You have to keep trying.
Expert:  Joel Kalman replied 9 months ago.
You have to hold both keys down, and you have to start with the volume down key, so that the phone doesn't turn on to the lock screen.
Customer: replied 9 months ago.
Ok when its done what do I do than
Customer: replied 9 months ago.
Nope it didnt let me try my pin again it says
Expert:  Joel Kalman replied 9 months ago.
After you select Yes, Delete All User Data, it will restore the operating system. Then, use the Power key to select Reboot Now.
Customer: replied 9 months ago.
It wont let me in I tried and it asks me for my pin,or gmail and password
Expert:  Joel Kalman replied 9 months ago.
You have to hold both keys down, and you have to start with the volume down key, so that the phone doesn't turn on to the lock screen.
Expert:  Joel Kalman replied 9 months ago.
I am sorry. There is nothing else that I can do, if you cannot get the phone to vibrate and go to the recovery menu.
Expert:  Richard replied 9 months ago.
Hi there and welcomeCan you please remove the battery from the phone.Let me know when you have

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