How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11120
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
Type Your Android Devices Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

My Kyocera phone has the red light like it is charging. but

Customer Question

my Kyocera phone has the red light like it is charging. but it is not. and it won't turn on with the power button
Submitted: 6 months ago.
Category: Android Devices
Expert:  Michael Hannigan replied 6 months ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 6 months ago.

Please try the following:

- The phone might need hard Shutdown. remove the battery and while the battery is removed hold the power button down for 5 seconds to fully drain any power in it.

- The battery contacts might be dirty, please clean contacts on both the phone and the battery itself with a clean Q-tip.

- Try another good working power cord that fits the phone.

- It could well be the battery itself that needs replacement.

If none of those tips work for you, please let me know the full model number of the phone for further research.

Thank you.

Related Android Devices Questions