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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31329
Experience:  Android Systems Specialist
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How can I unlock my kindle. Also, I cannot access my kindle.

Customer Question

how can I unlock my kindle. Also, I cannot access my kindle. icons won't slide. It keeps saying "poor wifi signal. however, I am sitting right infront of wifi device and all netwooks work fine.
Submitted: 8 months ago.
Category: Android Devices
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 8 months ago.
No It is still locked. I can open it with two fingers only.
Expert:  Richard replied 8 months ago.

ok, what exactly do you mean with locked?

You cant enter the correct passcode?

Customer: replied 8 months ago.
No it is a kindle and the little lock shows on the screen
Customer: replied 8 months ago.
forget it at this time. I will take it somewhere tomorrow to have it fixed. Do not charge my account as I did not get any help
Expert:  Richard replied 8 months ago.

ok... sorry its just not very clear what the issue is as you indicate it is locked, yet there are a number of locks for the kindle and your also indicating "

"No It is still locked. I can open it with two fingers only."

So it is locked but you can unlock it?

I need clarification please on this

Customer: replied 8 months ago.
not interested. will be out of town. do not bill me.
Expert:  Richard replied 8 months ago.

ok, please speak to customer service in order to obtain a refund.

Thanks!