what is the make and model of phone you have?
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Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your device?
Can you explain what you mean by changing your mobile phone number. Did you do this when you switched carriers, even though you could have kept your number, since mobile numbers are portable? Or did you change your number with the same carrier? I can see where that could cause problems.
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