How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31236
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I thought I had lost my samsung galaxy phone and I went onto

Customer Question

Hi.
I thought I had lost my samsung galaxy phone and I went onto android device manager to lock it. I have since found it and unfortunately I forgot the password ***** made when I locked the phone on android device manager and there are no ways of changing that password. I have been on the phone to google and samsung for hours today and neither of them could help.
I want to reset this password ***** somehow find out what my keystrokes were on my mac to see if I can find the password.
Please help
Submitted: 8 months ago.
Category: Android Devices
Customer: replied 8 months ago.
Hello???
Customer: replied 8 months ago.
This is ridiculous. 10 minute response?? It's been an hour!
Expert:  Richard replied 8 months ago.

Hi there and welcome

I am very sorry about the delay you have experienced.

May I ask please, have you attempted to reset your password ***** my link below?

https://www.google.com/accounts/recovery/

can you do this please and let me know the results?

Thank you

Customer: replied 8 months ago.
Hi,That is to change the password ***** the gmail account - which I have the password *****The password ***** forgot and need to reset is the lock password ***** put on my samsung phone via the android device manager app.
Customer: replied 8 months ago.
It won't allow me to change the password ***** I can't remember what I made the initial one.
Customer: replied 8 months ago.
Hi,If you are unable to help can you please tell me how I can go about organising a refund?
Expert:  Richard replied 8 months ago.

ok, do you though physically have hold of the phone?

Customer: replied 8 months ago.
Hi I have just had to reset the phone.Can I please organise a refund?
Expert:  Richard replied 8 months ago.

No problem, please contact customer service on

***@******.*** and they can do this for you

Thanks

Customer: replied 8 months ago.
Hi,The email address you provided me with to organise a refund does not work. The email bounced backCan you please double check that is correct?Thank you
Expert:  Richard replied 8 months ago.

It is correct, please ensure you type it in correctly.

Thanks

Related Android Devices Questions