I'm sorry. I do live online support. If you have a Windows or Mac computer, I can connect remotely to your computer and help you directly.
- On the phone and/or ipad tablet (try both as needed), when you go to the website below:
, and sign in your Amazon account if prompted
, then it should let you check / select the book you want and deliver, then select the kindle and ipad devices.
- Please click on the website below for illustrations:
- If that does not work, on the iPad, tap and hold on the Kindle app icon until all the app icons begin to shake, then tap on the x icon inside the Kindle app and delete the kindle app for now
, then open App Store app icon, then type / search for kindle then install the Kindle app, then sign in your Amazon account, and check check.
- If needed, on the Kindle ereader device, go to menu / settings / device / account / registration, then deregister it, then register / sign in with your Amazon account, and check. And/or look for the option Restore to factory defaults on the kindle, and reset it, and check.
Please reply at the box below to continue. Thank you.