I'm sorry about the issue. When you turn on the kindle, what does it show?
Which step are you stuck at?
Please reply at the box below. Thank you.
If you need to know if your kindle fire needs an update or not, then as long as your Kindle fire is connected to your Wi-Fi / wireless network name (on your kindle, go to the Wi-Fi / Wireless option / menu to check), then your kindle should be already updated. To confirm, please click on the Amazon website below:
, then there, select your kindle model, and then click on the option "Determine Your Software Version", then follow the instructions there to check if your kindle has the latest update version
; if no, then follow the instructions there in order to update your kindle.
And/or please do the following steps:
, then please tell me your kindle version and serial number, so I can check if your kindle needs an update or not.
- Also, if needed, you can see kindle tutorials at the website below:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.