How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36842
Experience:  Troubleshoot Android Devices.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now
A new question is answered every 9 seconds

I just got a kindle birthday...what do i need to do by today

Customer Question

i just got a kindle for my birthday...what do i need to do by today
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When you turn on the kindle, what does it show?

Which step are you stuck at?

Please reply at the box below. Thank you.

Expert:  Viet - Android Tech replied 1 year ago.

If you need to know if your kindle fire needs an update or not, then as long as your Kindle fire is connected to your Wi-Fi / wireless network name (on your kindle, go to the Wi-Fi / Wireless option / menu to check), then your kindle should be already updated. To confirm, please click on the Amazon website below:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

, then there, select your kindle model, and then click on the option "Determine Your Software Version", then follow the instructions there to check if your kindle has the latest update version

; if no, then follow the instructions there in order to update your kindle.

And/or please do the following steps:

  1. Tap the Quick Settings (gear) icon at the top, and then tap on option More.
    Or swipe down from the top of the screen to open Quick Settings menu, and then tap option More or option Settings.
  2. Tap option Device.
  3. If needed, tap on option About or option System Updates.
  4. Then you will see your OS / version number and serial number there.

, then please tell me your kindle version and serial number, so I can check if your kindle needs an update or not.

- Also, if needed, you can see kindle tutorials at the website below:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.