My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. You can update also by connecting the kindle to your computer. Please click on the blue link for update information and downloads, then chose your device form the list for instructions.>>>> http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680
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