I'm sorry about the issue. Please click on the Amazon website below:
, then there, select your kindle model, and follow the instructions there to check if your kindle has the latest update version
; if no, then follow the instructions there in order to update your kindle
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the model and/or serial number of your kindle.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.