I'm sorry about the issue. As long as your kindle software is updated, then you will be fine. Please click on the Amazon website below:
, then there, select your kindle version, and follow the instructions there to check if your kindle has the latest software version
; if no, then follow the instructions there in order to update your kindle.
Please reply at the box below to continue. Thank you.
If there is any issue with trying my previous suggestion, please do the following steps:
Then please type your kindle version and serial number at the box below on this web page, then click on the Send button below to communicate with me, so I can check if your kindle needs an update or not.
If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,