I'm sorry about the issue. As long as your Kindle Fire is connected to your wi-fi / wireless network name (check in Wi-Fi / Wireless option on your Kindle Fire), then it is updated.
- To confirm, please click on the Amazon website below:
, then there, select your Kindle model, then you can check your kindle fire version to see if it already has the latest software version
; if no, follow the instructions there in order to update your kindle.
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the model, and version, and/or serial number of your kindle.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.