I'm sorry about the issue. As long as your Kindle Fire is connected to your wi-fi / wireless network name (check in Wi-Fi / Wireless option on your Kindle Fire), then it is updated.
- To confirm, please click on the Amazon website below:
, then there, select your Kindle model, then you can check your kindle version to see if it already has the latest software version
, and if needed, follow the instructions there in order to update your kindle.
Please reply at the box below to continue. Thank you.
If there is any issue with trying my previous suggestion, please do the following steps:
Then please type your kindle version and serial number at the box below on this web page, then click on the Send button below to communicate with me, so I can check if your kindle needs an update or not.
If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,