I'm sorry about the issue. Please click on the Amazon website below:
, there, enter your email address in the first box
, then in the second box, enter the characters as shown on the page
, then click on Continue and follow the instructions there in order to reset your Amazon account password.
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.