I'm sorry about the issue. Please click on the Amazon website below:
, then there, select your Kindle model, then you can check your kindle version
, and if needed, follow the instructions there in order to update your kindle.
- If there is any issue, please let me know the model of your kindle, and if you have windows xp, vista, or 7 or 8 or 10 or mac laptop.
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the model and/or serial number of your kindle.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.