I'm sorry about the issue. Please click on the Amazon website below:
, then there, select your Kindle model, then you can check your kindle version
, and if needed, follow the instructions there in order to update your kindle.
Please reply at the box below to continue. Thank you.
If there is any issue, what's your kindle model, such as kindle touch, kindle paperwhite, kindle keyboard, kindle fire, etc.?
Does your Kindle have touchscreen?
Please only type at the box below on this web page, then click on the Send button below to communicate with me, so I can help further. Thank you.