Hi, thanks for using JustAnswer.com I am Cris.
Can you tell me what password ***** need? Is Amazon account? WiFi? Login into the Kindle?
OK, we will need to reset the Kindle back to factory settings. I can provide you instructions, can you tell me which Kindle model you have?
Take a look at this site and see if you can determine which Kindle model you have.
When you entered the password ***** correctly wrong multiple times did it prompt you to reset to factory settings? You may have to enter the password ***** in a row about 5 times.
Try the following passcode###-##-####on your kindle and see if that will then reset the device.
Let me know if that works for you.
OK, great to hear let me know if you have any further questions I can help you with.