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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9057
Experience:  Android Tech
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I want to download Kindle touch software updates before the

Customer Question

i want to download Kindle touch software updates before the deadline but cannot access Optimumwifi. If I have no problem accessing with my laptop, why do I have a problem with my Kindle?
Submitted: 7 months ago.
Category: Android Devices
Expert:  Randy Boman replied 7 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Please try these steps on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

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