Hello, my name is Rusty. A hard reset will restore the settings to factory, so it will be just like you got it out of the box. Turn the power off. Hold the volume + and power buttons until you see the startup logo. Release the power button, but keep the volume + button held down until the recovery screen shows with the green android. Use the volume buttons to scroll down to WIPE DATA/FACTORY RESET, then press the power button to select it. Choose YES, and press the power button to start the hard reset. The reset will start, and you should be good to go.