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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 30207
Experience:  Android Systems Specialist
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Cant unlock my kindle fire.

Customer Question

cant unlock my kindle fire.
Submitted: 7 months ago.
Category: Android Devices
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 7 months ago.
I held the power button for 40 sec, then turned it on still locked!
Expert:  Richard replied 7 months ago.

ok, when you say locked, you mean you cannot put in the passcode to unlock the screen?

Or it will not respond to anything you do?

Customer: replied 7 months ago.
will not respond to anything still locked .
Expert:  Richard replied 7 months ago.

When you did my instructions, did it turn off?

Customer: replied 7 months ago.
screen went black, then I turned it on and still was locked eached time I turned it on a different picture came on but was still locked
Expert:  Richard replied 7 months ago.


It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.

I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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