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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My kindle fire goes on and then shuts off

Customer Question

my kindle fire goes on and then shuts off
Submitted: 1 year ago.
Category: Android Devices
Expert:  pramit_panda replied 1 year ago.

HI Debora,

Sorry to hear about your problem. To be honest this is an ongoing issue with the Kindle's hardware but before I get into the details, could you please try holding the power button for 30 seconds while the Kindle is being charged?

Thanks and Regards,

Pramit

Customer: replied 1 year ago.
it didn't work
Expert:  pramit_panda replied 1 year ago.

Ok, how old is the device?

Customer: replied 1 year ago.
I owned it since January 2015 this one is refurbished.I also own one that is a couple of yearsold and that one never went o the color logo.I have to head to bed I get up really early in the morning .Could I possible finish this conversation tomorrow. that way it will give you the night to try and fiqure it out
Expert:  pramit_panda replied 1 year ago.

Sounds good. Just one last question. Your Kindle boots to the logo and then shuts down?

Customer: replied 1 year ago.
then goes back on by itself ..I can't shut it down unless I unplug it
Expert:  pramit_panda replied 1 year ago.

Ok. Can you try connecting to your computer using the USB cable?

Customer: replied 1 year ago.
Hello are you there
Customer: replied 1 year ago.
I am looking to speak with Pramitp about my kindle fire
Customer: replied 1 year ago.
I plugged it into my computer and after about an hour of shaking on the screen like it wasn't get a connection the kindle went on.Is there anything I can download to stop this from happening again. Do I have to use it this way and I am afraid to disconnect it from the computer..Please advise
Expert:  pramit_panda replied 1 year ago.

Hi Debora

Does it work after connecting to the computer?

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