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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9268
Experience:  Android Tech
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My Samsung galaxy note 2 has stopped. The battery has been

Customer Question

My Samsung galaxy note 2 has stopped. The battery has been tested and it is charged. It was working one minute, then I put it down, picked it up again and it would not power on
Submitted: 8 months ago.
Category: Android Devices
Expert:  Randy Boman replied 8 months ago.
  1. Remove and reinsert the battery, then while the note is powered off,
  2. Press and hold the following three buttons at the same time:
    • Volume Up key
    • Home key
    • Power key.
  3. When 'GALAXY Note II' appears on the screen, release the Power key but continue to press and hold theVolume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight 'wipe cache.'
  6. Press Power button to select.
  7. Press Power button to select and start the master reset. When the master reset is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to turn the restart the device.
  9. Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

    Thank you very much!

Customer: replied 8 months ago.
No. This did not work. I think I will have to send it away.
Expert:  Randy Boman replied 8 months ago.

I am sorry about this,unfortunately this does sounds like a hardware issue.

Customer: replied 8 months ago.
I have organized to send it away to be assessed as it is not a common issue.
Expert:  Randy Boman replied 8 months ago.
That sounds good. Let me know if you need anything.