My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that happened.
Unfortunately the phone will remain locked for 72 hours> PLEASE SEE BELOW INFORMATION>
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
WARNING To avoid being locked out of your device for 72 hours, it's strongly recommended to review the following before attempting to perform this reset:
Perform a factory data reset only if absolutely necessary as it removes all data including:
Please reply and let me know if you need any other assistance, also take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
sounds good! I hope everything works out.