I'm sorry about the issue. Please do the followings:
STEP 1: Sign in your Amazon account at the Amazon website below:
, then there, click on the option Your Devices, then click on your kindle device, then click on option Deregister below it, and confirm.
STEP 2: Go to the Amazon website below:
, then there, click on the option "Change Account Settings" and sign in your Amazon account if prompted, then change your Amazon account password *****
STEP 3: For now, if you have a Windows or Mac computer, you can read your (old and new) books at the Amazon website below:
- If you have a tablet or smartphone, you can open the Play Store or App Store app icon, then type / search for kindle then install the Kindle app, then use the Kindle app to read all your books.
- When you get a new kindle, then after setting up the new kindle, then all your previous books will download automatically to the new kindle.
Please reply a the box below to continue. Thank you.
If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,