Hi, thanks for using JustAnswer.com I am Cris. Sorry to hear about your issue, let's first try to do a power reset of your device.
Press and hold the power switch for 20 seconds that will turn off the device and then turn it back on. Allow about up to 1 minute to restore connections, let me know if this resolves the issue. If not let me know to try other solutions.
How did you make out? Did you get the same message after the power reset?