I'm sorry about the issue. Is it asking for your Amazon account password? Please click on the Amazon website below
, then there, in the first box, enter your email address. Then in the second box, enter the characters as shown on the page. Then click on Continue at the bottom and follow the instructions there in order to reset your Amazon account password.
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.