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Ask Cris Your Own Question

Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 5879
Experience:  3yrs. experience with Android phone and tablets.
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I OWN A KINDLE - DQ1200 - every time I try to down load a

Customer Question

I OWN A KINDLE - DQ1200 - every time I try to down load a book I get a message that I own for a previous book, I had phoned Amazon and they tell me everything is alright there should not be a problem. This is getting very frustrating. Please suggest what else I can do to correct this problem
Submitted: 9 months ago.
Category: Android Devices
Expert:  Cris replied 9 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

Did they have you de-register the Kindle and re-register back to your account?

Customer: replied 9 months ago.
No one suggested doing that
Customer: replied 9 months ago.
Cris are you still there??
Expert:  Cris replied 9 months ago.

OK, please try doing so. This will remove the Kindle from your account and may correct any glitches the device is having associated to your account. Once you have re-registered then you can re-download any books back to your device.

Let me know how this works out for you.

Expert:  Cris replied 9 months ago.

How did you make out?