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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 16519
Experience:  Electronic Engineer
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I can not get into my old email I no longer have the phone

Customer Question

I can not get into my old email I no longer have the phone number associated with the account, so they can't call or text me it
Submitted: 11 months ago.
Category: Android Devices
Expert:  ITPeter replied 11 months ago.

Hi there,

Who is the provider for your old email account?

Approximately when did you last access it?

Customer: replied 11 months ago.
gmail march 2 2016
Customer: replied 11 months ago.
I have treid everything google suggests I can not get it back unless you can physically get it back for me then you won't be of help to me
Customer: replied 11 months ago.
are you there
Expert:  ITPeter replied 11 months ago.

Yes I am here

Expert:  ITPeter replied 11 months ago.

The only way to regain access of the account is to use Google's recovery methods.

Sometimes it can take several attempts to enter all the information they have requested correctly before they will unlock the account for you.

Have you truly exhausted all of their methods?

Expert:  ITPeter replied 11 months ago.

Even if you can give them enough details about how you used your account, people you emailed a lot, when it was created, folders or labels you created... you might have a shot.

Expert:  ITPeter replied 11 months ago.

BUT, if you have truly exhausted all of these recovery options then there is no other way around it. Google will not bend the rules or make exceptions.

Customer: replied 11 months ago.
II have already done all that so if you can not physically do it for me you would not have helped me. So please refund my money.
Expert:  ITPeter replied 11 months ago.

Sorry to have been the bearer of bad news on this occasion.

I am a user of this site, just like you.

For refunds, you will need to contact customer services.

Have a good day.

Pete.

Customer: replied 11 months ago.
are you still there? what is the number to customer service
Expert:  ITPeter replied 11 months ago.