Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
It is possible that the firmward got glitched. We may need to do a factory reset to restore the firmware/software. First press and hold down the Power button for 20 seconds and this will reboot it. Does it show the menus now ?
If it is still showing blank screen, then we have to reset it.
Follow the steps below to factory reset it;
That should factory reset the phone. Now you can setup it again and make sure you do all the steps correctly.
Please let me know if that didn't work, so we can continue troubleshooting.
Unplug it from charger. Then hold down Volume Down and Power button for 20 seconds or until it shows any menu ? Does it show anything ?
Hold down the Power button for 20 seconds and does it stay turned off ?
We need to force it to boot into recovery mode. Can you try again ?
This time connect it to your computer with USB cable, then hold down Volume Down and Power for 10-20 seconds or until it shows menu ?
If not, try Volume Up and Power for 20 seconds. Does it show any menu ?
I'm really sorry, it is an issue with the main board of your phone not a software related issue. We've already tried all troubleshooting steps to reset it. You have return the phone and they will give you a new phone without any cost as it is under warranty. I'm really sorry that I couldn't solve your problem, but this is something we can't fix online.
If you have any questions or would like any additional information, please don't hesitate to ask.
If you are not satisfied with my service, please contact JustAnswer support for refund.
Please don't rate me bad or poor. You don't have to rate anything if you are not satisfied.
You have to take it to the store where you purchased it, or you can take it to Authorized Motorola Store.
You will get a free replacement.
You're most welcome.