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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31273
Experience:  Android Systems Specialist
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My kindle wont restart

Customer Question

my kindle wont restart
Submitted: 9 months ago.
Category: Android Devices
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 9 months ago.
did as advised but it still wont recharge
Expert:  Richard replied 9 months ago.

When you connect the charger now, do any lights show?

Customer: replied 9 months ago.
the attachment to the power sourse doesnt plug in properly and ive tried other chargers no lights show!
Expert:  Richard replied 9 months ago.

Thanks

It is the internal charging port on the board that has dislocated

I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired and you are able to solder and do the repair yourself, you can open it up and try to solder it back onto the board.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 9 months ago.
im using my kindle in israel
Customer: replied 9 months ago.
where can i have it fixed here?
Expert:  Richard replied 9 months ago.

Any Cell phone repair store could do this, or a computer store. Any engineer that can solder.

Customer: replied 9 months ago.
thanks !
Expert:  Richard replied 9 months ago.

your welcome!

If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen the submit so I am credited.

Thank you

Richard

Expert:  Richard replied 8 months ago.

Was there anything else needed?

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