How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16024
Experience:  Android technician
50836188
Type Your Android Devices Question Here...
Josh is online now
A new question is answered every 9 seconds

Older kindle---5 or 6 yrs. Using wi-fi. all of a sudden it

Customer Question

Older kindle---5 or 6 yrs. Using wi-fi. all of a sudden it won't connect without password ***** time---which is 16 characters long. How do I get rid of password?
Submitted: 8 months ago.
Category: Android Devices
Expert:  Josh replied 8 months ago.

Hi,

If you have a leathercase on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30seconds until the Kindle restarts

If that does notwork, then please respond back and let me know so I can continue to troubleshoot.