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Ask Ashik Your Own Question

Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9920
Experience:  Personal Experience with many Android devices and versions
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I have a LG K7 it says emergency calls only why????

Customer Question

I have a LG K7 it says emergency calls only why????
Submitted: 8 months ago.
Category: Android Devices
Expert:  Ashik replied 8 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to access the home screen, apps, settings etc ? Have you tried taking out the SIM card and putting it back ?

Customer: replied 8 months ago.
I have access and have taken sim card out I sometimes get restricted voice calls and messaging
Expert:  Ashik replied 8 months ago.

This is an issue with the carrier network settings. Lets check some settings. Go to Settings tap Call and is the WiFi Calling on ?

Customer: replied 8 months ago.
no turned it off
Expert:  Ashik replied 8 months ago.

Can you try a different SIM ? This will tell us if the problem is on carrier end or your phone, so we can troubleshoot your phone

Customer: replied 8 months ago.
don't have another one
Expert:  Ashik replied 8 months ago.

Who is your carrier ? AT&T, T-Mobile tec

Customer: replied 8 months ago.
metro pcs
Expert:  Ashik replied 8 months ago.

Is there any way to get another SIM card, just to check ?

Expert:  Ashik replied 8 months ago.

When did this problem start ?

Customer: replied 8 months ago.
as soon as I got home with the phone I got it Saturday it works everywhere but at my house when I turn the wifi on nothing works (at my house) when I go somewhere it all works fine
Customer: replied 8 months ago.
it now says voice service is blocked
Expert:  Ashik replied 8 months ago.

Do you have network coverage in your phone ? If there is no coverage, it will switch to Emergency mode

Now go to Settings > Mobile Network and what network mode is selected ?

Expert:  Ashik replied 8 months ago.

I mean do you have network coverage in your home* ?

Customer: replied 8 months ago.
sometimes...always till I got this phone
GSM/WCDMA/LTEauto
Expert:  Ashik replied 8 months ago.

Change it to GSM and reboot your phone. Does it get signal ?

Expert:  Ashik replied 8 months ago.

I still believe the issue is with network, not with phone. Is there any way you can get another SIM card ? of another carrier ?

Customer: replied 8 months ago.
was able to make a call after changing that setting but it does that when I turn it on and back on sometimes
Customer: replied 8 months ago.
I will try and get one later today
Expert:  Ashik replied 8 months ago.

It is possible that your phone is not getting 3G or LTE coverage. Keep testing your phone in GSM mode. Let me know the results please

Customer: replied 8 months ago.
I will get back with you as soon as I get the sim card
Expert:  Ashik replied 8 months ago.

Thank. Try sending some text messages to yourself and also make calls. Does it work in GSM ?

Customer: replied 8 months ago.
it did when I first rebooted now it is saying emergency calls only
Expert:  Ashik replied 8 months ago.

It is an issue with network in your area not with phone since it is working in other places. Can you call Metro PCS and ask them if your phone need any re provisioning ?

Try with another SIM as well. If other SIM is not working, then we can troubleshoot the phone.

Customer: replied 8 months ago.
ok thanks I will talk to you later
Expert:  Ashik replied 8 months ago.

No problem. Looking forward to your reply

Expert:  Ashik replied 8 months ago.

Did you get the SIM card ?