How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10744
Experience:  Personal Experience with many Android devices and versions
16433418
Type Your Android Devices Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have a LG K7 it says emergency calls only why????

Customer Question

I have a LG K7 it says emergency calls only why????
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to access the home screen, apps, settings etc ? Have you tried taking out the SIM card and putting it back ?

Customer: replied 1 year ago.
I have access and have taken sim card out I sometimes get restricted voice calls and messaging
Expert:  Ashik replied 1 year ago.

This is an issue with the carrier network settings. Lets check some settings. Go to Settings tap Call and is the WiFi Calling on ?

Customer: replied 1 year ago.
no turned it off
Expert:  Ashik replied 1 year ago.

Can you try a different SIM ? This will tell us if the problem is on carrier end or your phone, so we can troubleshoot your phone

Customer: replied 1 year ago.
don't have another one
Expert:  Ashik replied 1 year ago.

Who is your carrier ? AT&T, T-Mobile tec

Customer: replied 1 year ago.
metro pcs
Expert:  Ashik replied 1 year ago.

Is there any way to get another SIM card, just to check ?

Expert:  Ashik replied 1 year ago.

When did this problem start ?

Customer: replied 1 year ago.
as soon as I got home with the phone I got it Saturday it works everywhere but at my house when I turn the wifi on nothing works (at my house) when I go somewhere it all works fine
Customer: replied 1 year ago.
it now says voice service is blocked
Expert:  Ashik replied 1 year ago.

Do you have network coverage in your phone ? If there is no coverage, it will switch to Emergency mode

Now go to Settings > Mobile Network and what network mode is selected ?

Expert:  Ashik replied 1 year ago.

I mean do you have network coverage in your home* ?

Customer: replied 1 year ago.
sometimes...always till I got this phone
GSM/WCDMA/LTEauto
Expert:  Ashik replied 1 year ago.

Change it to GSM and reboot your phone. Does it get signal ?

Expert:  Ashik replied 1 year ago.

I still believe the issue is with network, not with phone. Is there any way you can get another SIM card ? of another carrier ?

Customer: replied 1 year ago.
was able to make a call after changing that setting but it does that when I turn it on and back on sometimes
Customer: replied 1 year ago.
I will try and get one later today
Expert:  Ashik replied 1 year ago.

It is possible that your phone is not getting 3G or LTE coverage. Keep testing your phone in GSM mode. Let me know the results please

Customer: replied 1 year ago.
I will get back with you as soon as I get the sim card
Expert:  Ashik replied 1 year ago.

Thank. Try sending some text messages to yourself and also make calls. Does it work in GSM ?

Customer: replied 1 year ago.
it did when I first rebooted now it is saying emergency calls only
Expert:  Ashik replied 1 year ago.

It is an issue with network in your area not with phone since it is working in other places. Can you call Metro PCS and ask them if your phone need any re provisioning ?

Try with another SIM as well. If other SIM is not working, then we can troubleshoot the phone.

Customer: replied 1 year ago.
ok thanks I will talk to you later
Expert:  Ashik replied 1 year ago.

No problem. Looking forward to your reply

Expert:  Ashik replied 1 year ago.

Did you get the SIM card ?

Related Android Devices Questions