I'm sorry about the issue. Make sure you sign in (not sign up, not create a new account) your google account. Please try the following:
1. Click on the Google website below:
2. Then there, select the option "I don't know my password"
3. Then type in your email address.
4. Then click on Continue at the bottom, and follow the instructions there in order to reset your Google account password.
, then sign in with your email address and your google account password.
Note: Password ***** *****
- If that does not work, besides the Android tablet, do you also have a Windows or Mac computer?
Please reply at the box below to continue. Thank you.