Glad to hear that the 'persist with it' approach worked!
That former server error message may have been because the server was simply 'down' at the time. Trying later is recommended for that, as feeble as it sounds to many, in terms of technical advice.
As for how much to refund, how much to pass my way, etc.: I cannot negotiate such things.
To pay me anything, you would have to Accept my answer. I am not paid otherwise.
To adjust anything about billing, payment, charges, refunds, etc., contact Customer Support at JustAnswer.com, through
They will no doubt address your concern, if you contact them, with reasonable promptness.
Thank you for consulting JustAnswer.com.
I hope your experience was such that you will return at another time to this site, to ask another question or questions should you have need.