Hi, thanks for using JustAnswer.com I am Cris.
It sounds like you changed Internet provider and your WiFi router was changed. Meaning you now have a new network and password ***** your wireless network. Did you re-connect your Kindle or other devices to your new wireless network?
So that you are aware this is justanswer.com on the site you pay a fee to ask a question. A expert is not compensated until the customer selects a positive rating. Just Answer will offer a free trial after your first initial payment. That is entirely up to you if you like to take advantage of that.
I can work with you on the Kindle issue as I will need to know if the device has been connected to WiFi?
I am here to help but I need to ask questions and will need you to work with me in resolving your issue. If we can't get it resolved for some reason I can have customer service refund your money.
Please let me know:
1) Is your Kindle connected to WiFi?
2) What email service are you trying to add to your Kindle? AOL, Hotmail, Gmail, etc..?
When you try to configure that account on the Kindle what happens? Or have you tried to configure the account on the Kindle?
OK, let's try to get your account configured onto your Kindle. Just need to know which Kindle model you have exactly to bring you proper instructions.
Kindle Fire, Kindle Paperwhite?
To set up an email account:
Let me know if this works for you.
OK, now it is prompting for your Amazon account password? If so that would be different login then logging into your email account.
No, if your Kindle is prompting you for a password ***** get into your apps. That could be the password ***** use for the Amazon account.
Please this link to log into your Kindle Manage Page. If you are able to log in that would be the password ***** the apps I would assume if you can't click on Forgot Password ***** follow the prompts to reset the password.
Let me know how you make out.
Can you explain a little more in detail. For instance are you trying to open Facebook app and it ask you to log in?
That seems to be the Amazon account.
Where you able to log into your Amazon account from the link I provided previously?
Will have you money refunded.