Hi there and welcome
Can you tell me please Monique the model of the Tablet?
ok, its the version that has Windows installed on it correct?
Can you tell me the username please, it is usually a email address.
I am waiting for you please to respond to my question.
Can you tell me the username for the Tablet please, it is usually a email address.
ok, it was many hours again till you replied Monique, we can fix this but I need you with me at the same time.
Is it possible we do a phone call to fix this at once?