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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 32168
Experience:  Android Systems Specialist
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Unable to make calls, txts hrs. Message when phoning the

Customer Question

Unable to make calls, txts for 24 hrs. Message when phoning the mobile is 'Diversion set to invalid number'. Screen shows all movements. When accessing Settings, Backup,Factory data reset, screen tells me it will delete all data on device. That would mean my phone contacts. I do not want this.
Please advise
Submitted: 10 months ago.
Category: Android Devices
Expert:  Richard replied 10 months ago.

Hi there and welcome Gabrielle.

I want you please to remove all diversions on the phone. To do this, call #21#

So type that in and call it.

Once done, hangup and see if you can then receive calls.

Let me know the results please.

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