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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15763
Experience:  Electronic Engineer
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I'm not sure what has happened to my Samsung S3 GT-I9305.

Customer Question

I'm not sure what has happened to my Samsung S3 GT-I9305. When I switch it on it is continually stating "Unfortunately Google play service has stopped" & Unfortunately Samsung account has stopped". I feel like it has corrupted somehow.
Is there a way to reprogram back to original. Nothing will open.
Submitted: 9 months ago.
Category: Android Devices
Expert:  ITPeter replied 9 months ago.

Hi Ewen,

You may be getting an error because you have a very outdated version or the one you have is having a conflict/bug with the current Android version in your phone.

Expert:  ITPeter replied 9 months ago.

Try updating Google Play Services to the latest version.

See: http://www.apkreleases.com/tag/google-play-services/

Expert:  ITPeter replied 9 months ago.

If that doesn't work, then try clearing the Google Play Services cache:

1. Go to Settings > Apps.
2. Scroll to All apps and then scroll down to “Google Play Services” app.
3. Open the app details and tap on the “Force stop” button.
4. Then, tap on the “Clear cache” button.

Expert:  ITPeter replied 9 months ago.

Let me know if that works for you?

Pete.