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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16024
Experience:  Android technician
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I cannot get any response from my galxy phone - the screen

Customer Question

I cannot get any response from my galxy phone - the screen is yellow orange and it does not turn off or respond to charging - any suggestions?
Submitted: 9 months ago.
Category: Android Devices
Expert:  Josh replied 9 months ago.

Hi,

How old is the phone?

Customer: replied 9 months ago.
1 year
Expert:  Josh replied 9 months ago.

Is it over or under 1 year? It is important for warranty purposes.

Customer: replied 9 months ago.
I was texting went away for a while - came back - and the phone was frozen
Customer: replied 9 months ago.
under 1 year
Expert:  Josh replied 9 months ago.

Okay try this first..

Connect the phone to a charger

While it is connected, hold down the POWER button for 30 seconds without releasing and the phone should restart.

After the restart, try again.

Customer: replied 9 months ago.
that did nothing it remains frozen and unresponsive to charge or touch commands
Expert:  Josh replied 9 months ago.

In that case, the phone has hardware failure. The good news is that your phone is still under warranty so it can be replaced.

Please call 1-***-***-**** and let them know that your Galaxy Mega 2 is having hardware failure.

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