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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16384
Experience:  Android technician
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I cannot get any response from my galxy phone - the screen

Customer Question

I cannot get any response from my galxy phone - the screen is yellow orange and it does not turn off or respond to charging - any suggestions?
Submitted: 10 months ago.
Category: Android Devices
Expert:  Josh replied 10 months ago.

Hi,

How old is the phone?

Customer: replied 10 months ago.
1 year
Expert:  Josh replied 10 months ago.

Is it over or under 1 year? It is important for warranty purposes.

Customer: replied 10 months ago.
I was texting went away for a while - came back - and the phone was frozen
Customer: replied 10 months ago.
under 1 year
Expert:  Josh replied 10 months ago.

Okay try this first..

Connect the phone to a charger

While it is connected, hold down the POWER button for 30 seconds without releasing and the phone should restart.

After the restart, try again.

Customer: replied 10 months ago.
that did nothing it remains frozen and unresponsive to charge or touch commands
Expert:  Josh replied 10 months ago.

In that case, the phone has hardware failure. The good news is that your phone is still under warranty so it can be replaced.

Please call 1-***-***-**** and let them know that your Galaxy Mega 2 is having hardware failure.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

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