Hello and sorry you're having problems. Click the link below to see the steps needed to change the language on the Paperwhite. Although you may not be able to read what the options are, their position in the settings will be in the same location:
If you need further assistance let me know. Please do not forget to click at least a 3 STAR RATING, at the top of the page for my efforts. You can follow up at any time if needed.