How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 16555
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

HAD TO DO A FACTORY RESET,SET A SAMSNG ACCOUNT ON PC, NOW

Customer Question

HAD TO DO A FACTORY RESET,SET A SAMSNG ACCOUNT ON PC, NOW THAT THIS DONE I AM UNABLE TO SIGN IN TO ACCONT ON PHONE. WON'T ACCEPT PASSWORD ***** PLEASE
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi there,

If you are locked out of the phone then you have a few options:
1. If your code is not recognized, try using your fingerprint instead.
2. You can reset the phone. All personal data and files will be erased and you have to setup the phone just like a new one. Let me know if you want to try this and I can provide instructions.
3. You can visit a local Samsung service center. In some areas, they can help you unlock the phone if you can be identified as the owner.
4. You can use Samsung Find My Mobile service: https://findmymobile.samsung.com/login.do

Related Android Devices Questions