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Ask Ashik Your Own Question

Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10206
Experience:  Personal Experience with many Android devices and versions
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How do I restore my galaxy 2 tab to factory condition? I

Customer Question

how do I restore my galaxy 2 tab to factory condition? I have a malware on mine that I can't get rid of.It has my tablet locked up.Can I just remove the malware?
Submitted: 11 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 11 months ago.
  1. Power off the device. ...
  2. Press and hold the Volume Up + Volume Down and Power key.
  3. Release ONLY Power Key when Samsung Logo appears.
  4. Use Volume Up and Volume Down to scroll down to "Wipe data/factory reset", and then press Power key to confirm to delete all the user data.
  5. Scroll down to "Yes!, press the power button to confirm.

There is no way to only remove the malware, you must reset the tablet.

Customer: replied 11 months ago.
it is not working
Expert:  Rusty Rescue replied 11 months ago.

Sometimes it can take a few tries to get to the service screen. Focus on the volume up, volume down, and power key when it's off. It will eventually get to the right screen. All Android devices work the same way.

Customer: replied 11 months ago.
it is still not working.the samsung galaxy tab 2 logo just keeps flashing
Expert:  Rusty Rescue replied 11 months ago.

Click here. You'll see that this is the method, you may have a hardware failure. How long have you had it?

Customer: replied 11 months ago.
Nothing is working. I have had the tab a couple of years
Expert:  Rusty Rescue replied 11 months ago.

Does it allow you to access your apps?

Customer: replied 11 months ago.
no
Customer: replied 11 months ago.
I have to go now.I didn't think this would take this long.Thanks for trying,but I don't think you can help me
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the exact model number of your tablet ?

Expert:  Ashik replied 11 months ago.

Since it doesn't allow you to access anything, the best option is to do factory reset. I want you to do this. Turn off your tab. Hold down Volume Up and Power button at the same time and does it boot into a menu with several options ?

Expert:  Ashik replied 11 months ago.

The key combinations for your tablet is different. Follow the steps below to factory reset it

Turn off the Tab

Press and hold down Volume Up and Power buttons at the same time for a few seconds.

Android system recovery will be loaded now

Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)

Select Yes — delete all user data.(Volume buttons to go up or down, select with Power button)

Then select reboot system now(Volume buttons to go up or down, select with Power button)

That should factory reset the Tablet. Please let me know if that didn't work, so we can continue troubleshooti

Expert:  Ashik replied 11 months ago.

Hi there, It's me Ashik again. I'm just checking. How is it going ?