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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15756
Experience:  Electronic Engineer
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Lg power phone just went to requesting a back up pin or

Customer Question

Lg power phone just went to requesting a back up pin or google account to unlock phone. Have powered off phone nothing changes....called the phone from another number and you can hear and see who was calling but can't answer the phone. Also see incoming texts but can't reply however the screen is still overplayed with requesting the pin and Google account
Submitted: 9 months ago.
Category: Android Devices
Expert:  ITPeter replied 9 months ago.

Hi Angie,

If you do not know the backup pin for the Google account that was used to originally set up the phone then you will need to reset your Google account.

You can do this at: https://www.google.com/accounts/recovery/