Android Questions? Ask Android Device Experts for Answers ASAP
Hello, my name is Rusty. Sometimes your cache can fill up, and cause problems like FB movies not playing. I get that from time to time. Power off your kindle completely, and turn it back on. This will clear your cache, and should clear up the problem.
Just turn the power off, and then back on again. That usually fixes the problem. To turn the Kindle Fire off, press and hold the Power button for about 2 seconds until a prompt appears on the screen. You can then tap “Shut Down” and the device will turn off. Wait 10 seconds, then hold the power button until the screen lights up, and release the button.
Ok, click here and clear your cookies, history and cache. Tell me the results.
Ok, now let's look at your flash settings. Sometimes an update will turn off flash.
Web in the upper right cornerMenu icon in the center bottomSettings from the Pop UpSwipe up to go down to the Behavior sectionSet Enable Flash to Always On or On Demand
Other users are having the same problem, it's a software issue if your cache isn't the culprit. If flash is on, then there is something else that is causing it. That can be difficult to find. Back up everything on your fire (your books are safe in the cloud), we're going to do a factory reset which deletes everything and restores the factory settings.
To reset your Fire tablet: Swipe down from the top of the screen and tapSettings. Tap Device Options, and then tap Reset to Factory Defaults. Tap Reset to confirm.
They are the three horizontal lines that are stacked on top of each other.
Ok, that's only for the first Kindle Fire. The factory reset should do the trick.
Were you able to locate the reset?
Wow, that's starting to look like a hardware failure. Are you able to view videos on other websites?