Hi Chris, My name is ***** ***** I'll be helping you.
Could you please elaborate on the problems you are experiencing?
I'm not certain how I can assist with that issue but I'll give you some pointers.
In order to retrieve or reset your Microsoft account password ***** would need to know which email address you used. When you use Microsoft live to install software, they would need to reference a good email address. And of course that is tied to your billing. You can reset your Microsoft Account here: https://account.live.com/password/reset but you would need to provide them a good email address for verification.
I suppose as a last resort you could create a new Microsoft account, but you would need to use a known working email account.
I hope that helps.
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